At Cassandra Z Coaching, I am committed to respecting your privacy, protecting your personal data, and maintaining transparency about how your information is handled. This Privacy Policy outlines how personal information is collected, used, stored, and protected when you visit this website, purchase digital products, subscribe to the newsletter, or engage in ADHD coaching services.
1. Compliance & Governing Law
Cassandra Z Coaching operates out of Ontario, Canada. Personal information is handled in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy standards.
Because services and digital products are provided to clients internationally (including the United States, the United Kingdom, and the European Union), this policy also incorporates data protection standards aligned with global regulations, including the GDPR and applicable US state privacy laws.
2. Information Collected
Only personal information necessary to deliver coaching services, fulfil digital store orders, and communicate with you is collected:
Contact & Identification Data: Your name, email address, time zone, and phone number when you fill out a contact form, subscribe to the newsletter, schedule a session, or purchase a product.
Coaching & Intake Data: Intake form responses, goals, executive function challenges, session notes, and progress tracking shared before or during coaching sessions.
E-Commerce & Digital Product Store Data: Order history, billing address, and digital download records processed through WooCommerce when you buy digital resources from the online store.
Payment Data: Transaction details and payment verification. (Note: Payments for coaching sessions and packages are processed via Calendly integration, while digital product payments are processed through WooCommerce via secure payment gateways like Stripe or PayPal. Full credit card numbers are never stored on Cassandra Z Coaching servers.)
Technical & Usage Data: Basic analytics data (IP address, browser type, geographic region, and site activity) gathered through standard cookies to optimize website performance.
3. How Your Information Is Used
Your data is used strictly for legitimate business, store fulfilment, and coaching purposes:
Coaching Delivery: Scheduling calls, conducting sessions, tracking coaching goals, and sending session summaries or administrative follow-ups via Calendly and video platforms.
Digital Store Fulfilment: Processing orders, delivering downloadable files, generating receipts, and providing customer support for WooCommerce digital product purchases.
Newsletter & Communications: Sending newsletter issues, ADHD strategy updates, and promotional content if you have explicitly opted in. (All emails strictly comply with Canada’s Anti-Spam Legislation (CASL) and include a one-click unsubscribe link at the bottom).
Administrative Operations: Invoicing, tax record-keeping, and general account management.
4. Confidentiality & ADHD Coaching Scope
The sensitive nature of discussions regarding executive function, neurodivergence, career goals, and personal life is fully recognized and protected.
Strict Confidentiality: Notes and information shared during 1-on-1 coaching sessions or in intake documents are strictly confidential and will never be sold, rented, or publicly disclosed.
Legal & Safety Exceptions: Confidentiality may only be bypassed if required by law, subpoena, or in an emergency situation involving imminent risk of self-harm or harm to others.
Non-Medical Disclaimer: ADHD coaching is an educational, behavioural, and goal-oriented accountability service. It does not constitute psychotherapy, clinical counselling, psychiatric care, or medical diagnosis/treatment.
5. Third-Party Tools & International Data Transfers
To run an international coaching practice and e-commerce store, reputable third-party platforms are utilized for scheduling, digital store management, payment processing, email delivery, and video hosting. These providers only access your data to perform specific technical tasks:
Session Scheduling & Coaching Payments: Calendly (integrated with Stripe / PayPal)
Digital Store & Product Delivery: WooCommerce
Video Coaching: Zoom, Google Meet
Payment Processing Gateways: Stripe, PayPal
Analytics: Google Analytics
Cross-Border Transfers
Because Cassandra Z Coaching serves global clients and utilizes international digital infrastructure, your personal information may be transferred to, stored, and processed on secure servers located outside of Ontario or your home country (including the United States).
6. Cookies & Tracking
This website uses basic cookies to enhance user experience, support WooCommerce shopping cart functionality, remember user preferences, and analyze site traffic trends. You can disable or modify cookie settings directly in your web browser, though doing so may affect certain store or scheduling features.
7. Your Privacy Rights
Regardless of your location, you hold full authority over your personal information:
Access & Correction: You may request a copy of the personal data held about you or ask to update inaccurate information.
Deletion (“Right to be Forgotten”): You may request the deletion of your personal details, order history, email address, or coaching notes from our systems at any time.
Unsubscribe: You can instantly opt out of the newsletter or marketing emails by clicking the “Unsubscribe” link in any email footer.
To exercise any of these rights, email your request directly to CassieJZimmerman@outlook.com.
8. Data Security & Retention
Reasonable physical, electronic, and organizational measures are maintained to guard personal data against loss, unauthorized access, or disclosure. Client records, order histories, and session notes are retained only as long as necessary to fulfil coaching services, deliver purchased products, or comply with Canadian tax and record-keeping laws.
9. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in services, store offerings, technology, or legal requirements. Any modifications will be posted directly to this page with a revised “Effective Date.”
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Cassandra Z Coaching
Location: Ontario, Canada
Email: CassieJZimmerman@outlook.com
Website: https://mentormonkey.io/
